1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product provided to him by the store within seven days following the date of receipt of the product, and he does not have the right to replace the product after the seven days have passed.
2- To replace the product, it is required that the product be in good condition and that the consumer has not used the product or obtained its benefit. The store has the right to inspect the product before replacing it to ensure its safety. The consumer bears the cost of shipping if he wants to replace the product. In the international replacement, the consumer bears the full costs of shipping and delivering the product to the shipping company. In the event of defects or errors, the consumer will be compensated.
1- If the product was manufactured based on the consumer’s request or according to specifications specified by him, with the exception of products that are defective or that do not meet the specifications specified by the consumer.
2- If the product is video tapes, discs, CDs or software that has been used.
3- If the product is newspapers, magazines, publications, books, or anything else that is considered to be works.
4- If a defect appears in the product due to the consumer’s poor possession.
5- If the contract includes providing accommodation, transportation or catering services.
6- If the contract deals with the purchase of software download products over the Internet.
1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product provided to him from the store within three days following the date of receipt of the product, and he has no right to that product after the three days have passed.
2- To return the product, it must be in good condition and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before returning it to ensure its safety.
3- The consumer bears the costs incurred in the return process. In the case of an international return, the consumer bears the full costs of shipping and delivering the product to the shipping company. In the event of defects or errors, the consumer will be compensated.
1- If the product was manufactured or has begun to be manufactured, based on the consumer’s request or according to specifications specified by him, with the exception of products that are defective or that do not comply with the specifications specified by the consumer.
3- If the product is a precious metal product linked to the global price of those metals, for example, but not limited to (bars/pounds/jewelry sold by weight).
4- If the product is video tapes, discs, CDs or software that has been used.
5- If the product is newspapers, magazines, publications, books, or anything else that is considered to be works.
6- If a defect appears in the product due to the consumer’s poor possession.
7- If the contract includes providing accommodation, transportation or catering services.
8- If the contract deals with the purchase of software download products over the Internet.
Ruby Jewelry Online Store Offers, Discounts and Gifts Policy
Right to cancel and suspend:
Ruby Store reserves the right to cancel or discontinue any promotion, discount, or free gift at any time without prior notice, and the customer has no right to object to this.
Prevent exploitation:
Ruby Store reserves the right to refuse to implement any offer, discount, or free gift if it is determined that the customer is attempting to take advantage of it in illegal ways, such as using multiple accounts, phone numbers, or different email addresses to deceive the system and make the store believe that there are multiple customers.
Add free gifts:
If free gifts are offered as part of a promotional offer, customers must add them to their shopping cart before completing their purchase and ensure their value is zero. Customers are not entitled to claim the gift after successfully completing their order if it is not included in the order.
Right to cancel orders:
Ruby Store reserves the right to cancel any order at any time without incurring any liability to the customer. If payment has been made, the customer is entitled to a refund only for the amount paid.
Special offers for first orders:
If the offer, discount or gift is for the first order only or for a maximum of one order, the customer cannot claim it on any further orders, unless expressly stated otherwise.
Exclusive offers for the online store:
All offers, discounts, and gifts offered through the Ruby online store are for the online store only and cannot be used or claimed in branches or physical stores, unless otherwise specified in the offer details.
Merge offers:
More than one offer, discount, or gift may not be combined in a single order, unless specifically stated in the offer. If a customer receives more than one offer that cannot be combined, Ruby Store reserves the right to apply only one offer. The customer also has the right to cancel the order and receive a refund in accordance with the return policy.
Use of coupons and promotional codes:
When coupons, discount codes, or promotional codes are available, customers must enter and use them before completing the purchase and ensure their validity. Customers are not entitled to claim the discount or offer after completing the order if the code is not used.
Other terms and conditions apply:
All other terms and conditions of the Ruby Store apply.
